Refund policy

Refund policy

RETURNS AND EXCHANGES
It’s easy to return an item or exchange it for a different size – you can do so at any time within the first 3 days from receiving your order. You will have to bear the costs of return postage.

Items being returned or exchanged should be in ‘as new’ condition, unwashed and unworn and in their original packaging.

To start an exchange or return, email info@suhuoriginal.co.za or WhatsApp: +27765387496 telling us your order number. We’ll send you instructions on how to send the item back.

FAULTY GOODS
All of our products are produced to the highest quality standards, but manufacturing faults can still occur occasionally. If you think your item has a manufacturing fault, we’ll ask you to return it to us for inspection and replacement. Damage through long term or excessive use is not considered a manufacturing fault.

PLEASE NOTE THAT REFUNDS TAKE APPROXIMATELY 5-7 WORKING DAYS TO PROCESS ONCE THE ITEM HS BEEN RETURNED.